Privacy Policy

Last updated: 10th November, 2025

1. Introduction

Welcome to Coach House Cafe (Fleet) Limited (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order online, or otherwise interact with us.

By using our website or providing your personal data, you agree to the practices described in this policy.

2. Who We Are

Coach House Cafe (Fleet) Limited
Registered in England & Wales.
Registered office: 21 Brinksway, Fleet GU51 3LZ
Company number: 14491878
Email: [email protected]
Phone: 07534 150681

3. Information We Collect

We may collect and process the following types of personal data:

a. Information you provide directly:

• Name
• Contact details (email, phone number, address)
• Payment details (processed securely by our payment provider; we do not store full card information)
• Delivery instructions or dietary preferences
• Feedback or enquiries sent via our website or social media

b. Information collected automatically:

• IP address
• Browser type and device information
• Usage data (pages visited, time spent, etc.) through cookies and similar technologies

4. How We Use Your Information

We use your personal data to:

• Process and deliver your food orders
• Manage payments and refunds
• Communicate with you about your order or enquiries
• Send service updates or promotional offers (if you opt in)
• Improve our website, menu, and customer experience
• Comply with legal obligations (e.g., food safety or accounting laws)

5. Legal Basis for Processing

We process your personal data based on:

• Contractual necessity: to fulfil your food order or booking.
• Legitimate interests: to improve services and manage our business.
• Legal obligations: to comply with laws and regulations.
• Consent: for marketing communications (you can withdraw consent at any time).

6. Sharing Your Data

We may share your data with:

• Trusted third-party service providers (e.g. payment processors, delivery partners, website hosting, email services).
• Professional advisers (e.g. accountants, legal advisors).
• Regulatory or law enforcement bodies when required by law.

We never sell your personal data to third parties.

7. Data Retention

We retain your personal information only as long as necessary for the purposes set out in this policy, including satisfying legal, accounting, or reporting requirements.

8. Cookies

Our website uses cookies to enhance your browsing experience, analyse traffic, and provide essential functionality (e.g., remembering your cart).

You can control cookie settings through your browser or our cookie consent banner.

9. Your Data Protection Rights

Under UK data protection law (UK GDPR and Data Protection Act 2018), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Object to or restrict processing
• Withdraw consent at any time (where applicable)
• Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

To exercise any of these rights, contact us at:

[email protected]

10. Security

We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access, including encryption, secure servers, and restricted access to personal data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and the date of the last update will be shown at the top.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Coach House Cafe (Fleet) Limited
Email: [email protected]
Address: The Street, Crookham Village, GU51 5SJ
Phone: 07534 150681